DELL Dell Network Errors and Problem Troubleshooting (In-Home)

• Is your computer running slow and not functioning properly? Or are you no longer able to get online or use a device or software with your computer? Relax we can help.
• A Dell certified technician will be sent to your location
• Flexible scheduling & convenient appointment times

• Service Technician will provide diagnosis for the following types of problems:

1. Computer Performance
2. Internet/Network
3. Device/Accessory
4. Software
5. Email
6. Computer Hardware

• After diagnosis, any software, network or configuration issues will be repaired by technician while onsite. For severe software issues technician will perform one (1) of the following:

1. Virus or Spyware Removal
2. Re-install Windows operating system (OS)
3. System Restore

NOTE: Customer is responsible for ensuring all personal data is backed up.

• After diagnosis, if hardware issue is identified the technician will advise customer & initiate call to Dell^™ to order replacement part.
• Any hardware replacement will require a return visit; this will be done at NO additional cost to the customer.
• Upon completion of work, Technician will Review of Service(s) performed and have you complete a sign-off to verify.

Scheduling

Please allow 48 hours for your order to process. After processing a scheduling agent will contact you. If a system or hardware is purchased with this service, a scheduling agent will contact you when your order ships. Or Call 1-800-897-1582 to schedule your appointment for service! The Call Center hours of operation are:

• Monday – Saturday: 8:00 am – 9:00 pm CST
• Sunday: 8:00 am – 8:00 pm CST

* For more details about this service please visit: www.dell.com/servicecontracts