Whether you’re a first-time or casual gamer, sometimes you just need some help getting started. Let our team of fully trained technicians make the setup process as smooth as possible, so when it’s go-time you won’t get weighed down by the details.
What’s included? Our agents will:
- Help you prepare your computer for installation, install the game and test the game to ensure that it opens and operates properly*
- Assist you in configuring system settings required for the installation of the game
- Help you identify driver updates required and when necessary, install the newest versions for running the game
No fix. No fee.
We know that we won’t be able to fix all issues in all games so we have a No fix, No fee policy in place to ensure your satisfaction. If you believe a covered issue was not resolved, you must inform us within 3 days of the service and we will perform additional service to try to resolve the problem or issue a refund if we agree that we cannot resolve the covered issue.
*Game must be listed in the Alienware Gaming Services supported games list. Game application not included.
Click here for additional program details.
Alienware Gaming Services: 1-877-330-9732
Manufacturer Part# : 94443
Dell Part# : 939-3781