- Service Technician will provide diagnosis for the following types of problems:
- Computer Performance
- Computer Hardware
- After diagnosis, any software, network or configuration issues will be repaired by technician while onsite. For severe software issues technician will perform one (1) of the following:
- Virus or Spyware Removal
- Re-install Windows operating system (OS)
- System Restore
NOTE: Customer is responsible for ensuring all personal data is backed up.
- After diagnosis, if hardware issue is identified the technician will advise customer & initiate call to Dell™ to order replacement part.
- Any hardware replacement will require a return visit; this will be done at NO additional cost to the customer.
- Upon completion of work, Technician will Review of Service(s) performed and have you complete a sign-off to verify.
Please allow 48 hours for your order to process. After processing a scheduling agent will contact you. If a system or hardware is purchased with this service, a scheduling agent will contact you when your order ships. Or Call 1-800-897-1582 to schedule your appointment for service! The Call Center hours of operation are:
- Monday – Saturday: 8:00 am – 9:00 pm CST
- Sunday: 8:00 am – 8:00 pm CST
* For more details about this service please visit: www.dell.com/servicecontracts
Manufacturer Part# : 94443
Dell Part# : 935-5528