Most technical personnel feel that engaging a "managed service" equates to relinquishing control. But SafeConnect's Maintenance and Support Service is something different - you maintain total control and Impulse Point works for you. They take pride in the rapid, efficient, and accurate implementation of SafeConnect and will be available to provide personalized advice and support through your project planning, installation, and deployment.
SafeConnect is delivered as a proactive support service. The health of the system is monitored from the Impulse Support Center and Impulse Point is responsible for delivering all necessary hardware and software maintenance, problem determination and resolution, and ongoing feature enhancement. The organization maintains full control of managing their desired endpoint computing policies and enforcement rules via the SafeConnect Policy Management Console.
Manufacturer Part# : SW2JN-HED-MT3
Dell Part# : A8332775