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Download Frequently Asked Questions

Download Frequently Asked Questions
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FAQ
Download Frequently Asked Questions

What happens after you buy?


  1. You will receive a confirmation email with directions on how to access your digital locker, usually in about 30 minutes – it will include your login ID and password.
  2. Login to "My Locker" with your login (email address) and password to view your order(s).
  3. Click download to put the software on your PC.
  4. Once you have downloaded the software to your PC, install the product. For products that require a software license key, type in the key during the installation (do not copy and paste).

What if I do not receive my email from the download team at Dell?


  • Check to see if the email is in your junk email or spam folder. Always be certain to add Download_Software@Dell.com as a contact so that you receive any future emails.
  • If you did not receive your confirmation email with directions on how to access your "My Locker" account, please send an inquiry via email to Download_Software@Dell.com. Include your email address, first and last name and date of your order. An application for financing or an issue with your payment may delay your order. We will process it as soon as those delays are resolved. Unfortunately, we are not able to help you with payment issues. You will need to contact your Dell Financial Support team by email or call 1-800-283-2210 Mon-Fri 7am -8pm CST.

What if I need help with my download or software license key?


  1. Check the Frequently Asked Questions (FAQs) at https://downloadstore.dell.com/Pages/FAQ.aspx.
  2. Send your question in email to Download_Software@Dell.com so that our Care agents can help you with the download experience.
*Same day shipment subject to order size limitations and payment confirmation. Electronics and accessories and other systems including tablets will ship separately and are not eligible to ship the same day. Not available for APO/FPO orders.

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary.

Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. U.S. Dell Home new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. Free shipping and handling offer available in Continental (except Alaska) U.S. only. Availability of electronics and accessories varies and quantities may be limited. Dell reserves the right to cancel orders arising from pricing or other errors.

*Promotional eGift Card: Arrives separately from purchase, typically in 10-20 days from ship date via email; expires in 90 days (except where prohibited by law). Terms and conditions apply. See www.dell.com/giftcard/promoterms.

*Rewards are provided in the form of a promotional code. 10% back in rewards valid only on purchases using Dell Preferred Account and Dell Advantage Loyalty Program. 5% back in rewards valid on all other Dell Advantage purchases. Bose products only eligible for 5% rewards with Dell Advantage. Rewards arrive separately from purchase, typically in 10-20 days from ship date via email; expires in 90 days (except where prohibited by law). Terms and conditions apply. See Dell.com/rewardterms.

Office 2010 downloads will be accessible at general availability. Discs can be ordered for a fee. Eligible Office 2007 software must be purchased from Microsoft or an authorized reseller and activated between March 5, 2010, and September 30, 2010. Request your Office 2010 product by October 31, 2010, using your activated Office 2007 Product Key and dated sales receipt. One Office 2010 product per qualifying Office 2007 purchase, limit twenty-five per person. For complete details, visit www.office.com/techg

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